ThermoCafe by Thermos Soft Touch Desk Mug Black 450ml

CLICK HERE TO START YOUR RETURN.

Returns

• In case you are not satisfied with the product or due to any other reason, you may return the item to us for a 100% refund, completely free of charge.
• Our policy lasts 30 days. If 30 days have gone by since the delivery of your item, unfortunately we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  Additional non-returnable items:
  Gift cards
  Some health and personal care items

• To complete your return, we require a receipt or proof of purchase.
• There are certain situations where only partial refunds are granted any item not in its original condition, is damaged or missing parts for reasons not due to our error
  Any item that is returned more than 30 days after delivery.

For more info please see our return policy

Delivery

• Please order before 2 PM for your order to be shipped the same day.
• Delivery within the UK will be within 5-10 working days. Delivery outside the UK may take 7-10 business days depending on your location.

United Kingdom

• Fast & Free Delivery (5-10 Working days)
• Fast & Insured Delivery (3-7 Working days) – £3.99
• Express Delivery (2-3 Working days) – £5.99

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your The Happy Tourists store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at support@thehappytourists.com

WHY IS THERE A CHECKOUT LIMIT ON DISCOUNTED OFFERS?

www.thehappytourists.com is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

After the Payment verification, the order will be shipped the next working day as our store is global so it depends on the country which you are from. But the average time for delivery worldwide is 3 to 10 working days.

If you experience delays in receiving your order, contact us immediately support@thehappytourists.com and we will help to confirm the status of your order and resolve if there is an issue.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your happy tourist Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO YOU SHIP MY ORDERS?

Orders are shipped from the United States and Europe via FedEx/UPS/ROYAL MAIL/DHL.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We Accept this medium of Payment. (Visa debit/credit card, Mastercard, Amazon Pay, Shopify Pay, PayPal, Apple Pay).

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is a common misunderstanding that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

IS THERE ANY QUESTION WHICH WE HAVE NOT COVERED?

If you have a question which is not answered in the FAQ section please don’t hesitate to drop us an email at info@thehappytourists.com, Or refer to our Live chat support 24/7.