Shipping, Returns, and Refunds
We can ship anywhere in the world; if you are asking about the USA, Canada, UK, Sweden, Norway, Hong Kong, Japan etc The answer is YES YES! we can.
Order placement is processed in 1-2 days and the delivery time is
(3 – 10) working days to any country across the globe.
We deliver our products via Royal mail, Amazon logistics, USPS, DHL and APX, and the tracking number will be provided the next day of the purchase.
Summary of Shipping
- All over the world in 3-10 working days (if you need urgently contact us we can send express shipping – subject to extra fee)
- 3-7 working days to the United Kingdom
Our warehouses are based in the UK, Germany, and Hong Kong.
Warehouse Address UK:
The Happy Tourists
10 Gloucester Court,
Warehouse Address Hong Kong:
The Happy Tourists
Our policy lasts 30 days. If 30 days have gone by since the delivery of your item, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted any item, not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Visit here to return your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or [email protected]
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and 10 Gloucester Court, Headstone Drive, Harrow, London GB HA1 4UE the United Kingdom
To return your product, you should mail your product to 10 Gloucester Court, Headstone Drive, Harrow, London GB HA1 4UE the United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.